Refund Policy

This Refund Policy explains when fees paid for the Chataak website, applications and related services (together, the "Service") can be refunded, and what happens if you cancel a subscription.

Please read this Policy together with our Terms and Conditions. Words defined in the Terms, including "Account" and "Credits", have the same meaning in this Policy. This Policy forms part of your agreement with us.

If anything in this Policy is unclear, write to us at contact@chataak.com.

The Service is operated by Chataak LLP ("Chataak", "we", "us" or "our"), a limited liability partnership registered in India.

• Registered address: 1ST FLR, B1 VANIJYA NIKUNJ, Industrial Complex, ENKAY TOWER PLOT, B, Udyog Vihar, Gurugram, Haryana - 122016, India
• LLP Identification Number (LLPIN): ACZ-3104
• GSTIN: 06AAWFC7130R1ZO
• Contact: contact@chataak.com

Payments are collected by our payment providers. For customers billed in India, payments are processed by Razorpay. For customers billed elsewhere, payments are processed by Paddle, which acts as merchant of record for that sale.

Fees paid for the Service are non-refundable.

This includes subscription fees, Credit top-up purchases, taxes collected at checkout, and any other amounts charged for the Service.

In particular, we do not refund:

• Partly used billing cycles, including if you cancel mid-cycle
• Credits you have consumed, or Credits you did not use before they expired or lapsed
• Fees because AI Output, generated content, or any other result of the Service did not meet your expectations
• Fees because you changed your mind, no longer need the Service, or did not use it
• Fees because a social media platform delayed, restricted, removed or failed to publish content, or because a Connected Account could not be used

Because the Service delivers digital content and the results of generation immediately, you acknowledge that you are not entitled to a cooling-off refund once a purchase has been completed, except where a law that applies to you says otherwise.

You may cancel a monthly subscription at any time from your account settings.

Cancellation stops the next renewal. It does not end the billing cycle you have already paid for, and it does not entitle you to a refund of that cycle's fee, in whole or in part.

Until the end of the current billing cycle:

• Your subscription remains active
• You keep access to your plan and its remaining Credit allowance
• You may continue to use the Service in the ordinary way

At the end of that cycle:

• The subscription will not renew
• You will not be charged for the next cycle
• Paid-plan access for that Account will end, unless you subscribe again

Cancelling a subscription is not the same as closing your Account. Content you have already created remains accessible in accordance with the Terms, including the section on retention, export and deletion.

Credits have no monetary value outside the Service. They cannot be transferred between accounts, exchanged, resold or redeemed for cash, and they are not refundable.

Credits included with a plan are valid for that billing cycle only and do not carry over. Purchased top-up Credits remain available while your subscription is active and for 60 days after it ends, as set out in the Terms; they are still not refundable if unused.

The rule above is about refunds of a valid purchase. If you were charged in error — for example charged more than once for the same purchase, or charged when no purchase was completed — write to us at contact@chataak.com with the date, amount and any payment or invoice reference.

We will investigate and, where the charge was not a valid purchase, reverse it to the original payment method. That is a correction of an incorrect charge, not a refund of unused Service.

Nothing in this Policy excludes a refund, reversal or other remedy that the law requires us to provide.

If you live outside India, mandatory consumer laws of the country in which you live may give you additional rights. For customers billed through Paddle, Paddle's checkout terms may also apply to that sale.

We may update this Policy from time to time. We will post the updated Policy here and revise the "Last updated" date. If you continue to use the Service after a change takes effect, you accept the updated Policy. If you do not accept it, you should stop using the Service and may cancel your subscription as described above.

For questions about this Policy, billing or cancellation, contact us at contact@chataak.com.

Chataak LLP, 1ST FLR, B1 VANIJYA NIKUNJ, Industrial Complex, ENKAY TOWER PLOT, B, Udyog Vihar, Gurugram, Haryana - 122016, India.